Penny Pullan


The majority of Penny’s work is with people in large organizations who are grappling with tricky projects and programmes of change. Many of these are working in business analysis, influencing and enabling successful change in tricky situations. This means:

  • changing, complex, and often ambiguous, requirements;
  • a complex and usually culturally diverse mix of stakeholders, who need to be interested, engaged and involved;
  • probably team members dispersed all over the world;
  • lots of risk!
  • Within this context, Penny brings order and clarity, providing support and tools to develop the leadership skills necessary for effective business change.

    Penny has twenty years experience across many multinational companies and the consultancy she founded, Making Projects Work Ltd. She hosts the free, global, virtual Business Analysis Summit in November each year, which is attended by thousands of business analysts, and helps to organize the annual Business Analysis Conference Europe.

    Penny contributed chapters on Facilitation, Global Working and Virtual Teams, Developing Thought Leadership, Visual Thinking and Dealing with Uncertainty to this book. Penny supports business analysts and other project professionals to develop their skills in these areas through her innovation Facilitation Skills Course for Project Professionals, her Virtual Working Open Programmes, her Outstanding Outsider programme for contractor business analysts, her Graphics Made Easy starter workshops with Vanessa Randle and her Virtual Risk Facilitation Programme with Ruth Murray-Webster.

    She has a PhD from Cambridge University, is a Certified Professional Facilitator and has multiple qualifications in business analysis, project and programme management, as well as being a Chartered Engineer. | +44 (0)1509 821691